Feedback and Complaints

Welcome to the HDFC Bank Customer Centre. We value your relationship and your satisfaction is important to us. Should you have a feedback or complaint about the services you have received, we request you to call and/or email your Relationship Manager. 

If the resolution does not meet your expectation you can escalate it to us by writing us at complaint.ibugiftcity@hdfcbank.com  

You will receive a notification acknowledging your complaint and contacted within 2 working days. In the event that we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference number, together with the approximate time frame required to resolve the matter. You will be contacted within the approximate time frame, with a full response. 

Escalation of existing Complaint 

If you are not satisfied with the response you have received by lodging your complaint through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate it directly to our Complaints Handling officer. 

E-mail:  complaint.ibugiftcity@hdfcbank.com

Call us: 079 61708701 during business hours of IBU GIFT City Branch (9:30 a.m. to 5:30 p.m. Monday to Saturday (2nd and 4th Saturday Off)

Letter: Complaint Handling Officer,

HDFC Bank Ltd - IFSC Banking Unit (IBU), 

4th Floor, Brigade International Financial Centre, 

Block-14, Zone-1, GIFT SEZ, GIFT City,

Gandhinagar - 382 355

You will be contacted within 2 working days following the receipt of your correspondence. 

Customer not satisfied with the bank's response

If you do not receive a reply from the Bank within 4 weeks from the Customer Complaints Officer or you are not satisfied with the Bank's final decision, you have the right to refer the case to the International Financial Services Centres Authority (IFSCA) within 30 calendar days from the date of receiving the Bank's letter. You can submit the case through the 'Complaint Form' on the IFSCA website www.ifsca.gov.in

Queries/Complaints/Feedbacks

For any queries/complaints/feedbacks please write to the email address - complaint.ibugiftcity@hdfcbank.com
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