Welcome to the HDFC Bank IBU Gift City. We value your relationship and your satisfaction is important to us. Should you have a feedback or complaint about the services you have received, we request you to call and/or email your Relationship Manager.
If the resolution does not meet your expectation you can escalate it to us:
a) Writing at : complaint.ibugiftcity@hdfcbank.com
b) Call us on 079-61750204 during business hours of IFSC GIFT City SEZ Offshore Branch (9:30 a.m. to 5:30 p.m. Monday to Saturday (2nd and 4th Saturday Off)
c) Write a Letter on address: HDFC Bank Ltd - IFSC Banking Unit (IBU), 4th Floor, Brigade International Financial Centre, Block-14, Zone-1, GIFT SEZ, GIFT City, Gandhinagar - 382 355
You will be contacted within 2 working days following the receipt of your correspondence.
You will receive a notification acknowledging your complaint and contacted within 2 working days. In the event that we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference number, together with the approximate time frame required to resolve the matter. You will be contacted within the approximate time frame, with a full response.
Escalation of existing Complaint
If you are not satisfied with the response you have received by lodging your complaint through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate it directly to below point of contacts.
Level 1: Complaint Redressal Officer (CRO) IFSC Gift City Offshore Branch – Mr. Moti Thakur
Email id - Moti.Thakur@hdfcbank.com
Level 2: Chief Executive Officer of IFSC Gift City Offshore Branch – Mr. Anand Iyer
Email id: Anand.iyer@hdfcbank.com
Level 3: Complaint Redressal Appellate Officer (CRAO) – Mr. Ripal Sheth
Email id - Ripal.Sheth@hdfcbank.com
Customer not satisfied with the bank's response
Level 4: If you are still not satisfied with the IBU/Bank’s final decision, you may write it to email id grievance-redressal@ifsca.gov.in preferably within 21 days from the receipt of the decision.
Queries/Complaints/Feedbacks
For any queries/complaints/feedbacks please write to the email address complaint.ibugiftcity@hdfcbank.com
